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My Experience With AI on WordPress.com — And Why It Is My Favourite Feature of Jetpack Within the Business Plan

There are moments in a long career when a tool surprises you. As a UX specialist with over a decade of experience designing digital UX and running a blog on WordPress.com, I approach every new feature with the seasoned scepticism of someone who has been sold promises before. I have tested artificial intelligence tools across categories and platforms. I have formed opinions, revised them, and formed them again. So when I tell you that Jetpack AI…
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5 Benefits of High-Risk Merchant Accounts

In 2026, you would imagine that any business that wishes to take card payments could do so easily, yet that’s not always the case. Businesses in some sectors can find it difficult, or even impossible, to be granted a merchant account via mainstream providers due to their perceived risks, fluctuating financial stability, or the nature of their services. This is where high-risk merchant accounts come in, acting as a vital lifeline. These accounts exist to help…
Mmm… You’ll Know
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Happiness Engineers Are Worth it When it Comes to WordPress.com

I have spent well over a decade working as a UX specialist — designing digital experiences, evaluating interfaces, and thinking deeply about what makes a product genuinely useful versus merely functional. In that time, I have reviewed, tested, and worked inside more platforms and tools than I can count. I approach every product with a trained, critical eye. I notice the friction. I notice the gaps. I notice when something has been built with the user…
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